General information
- Malak Hotel d.o.o.
- ID number: 4202417480001
- VAT number: 202417480001
- Address: Hrasnička cesta bb, 71210 Ilidža, Sarajevo, Bosnia and Hercegovina
- https://www.malakregency.com/
General terms and conditions
- Reservations can be made via our website, e-mail or directly at the hotel reception.
- In order for the reservation to be guaranteed, it is necessary to pay in advance the amount agreed with the hotel's Sales department. Advance payment can be made online/by credit card, bank transfer, or directly at the hotel reception.
- The reservation is valid from the moment the advance payment is received, and it is kept until 12:00 the day after the planned arrival.
Terms of purchase
- Prices include tourist tax and reservation costs.
- Please note that children above 12 years are considered adults and are charged the full price. While making reservation, you are obliged to count them as adults.
- Check-in at the hotel is possible after 15:00 on the day of arrival.
- Check-out from the hotel must be done by 11:00 on the day of departure.
- The hotel reserves the right to charge additional costs for late check-outs.
- The final calculation of services is done at the reception of the hotel before departure.
- The hotel reserves the right to refuse, cancel or change the reservation if the reservation system has been misused or if it was made by the user's obvious mistake.
Reservation cancellation conditions
- Modification and cancellation of the reservation can be made via e-mail, in accordance with the rules.
- Individual reservations can be cancelled free of charge up to three days before the planned arrival. Otherwise, the first night of the planned stay will be charged.
- Group reservations (10+ rooms) can be cancelled free of charge up to two weeks before the planned arrival. Otherwise, the first night of the planned stay will be charged.
- In case of no-show, the hotel retains 100% of the advance payment.
Payment methods
- Payment can be made with the following credit cards: Mastercard®, Maestro®, Visa®.
 |
 |
 |
Credit card purchase security statement
- Confidentiality of your information is protected and secured by using latest TLS encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer.
- This enables a secure data transfer and prevents unauthorized data access during communication between user and Monri WebPay Payment Gateway and vice versa.
- Monri WebPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected from unauthorized access.
- Monri Payments is PCI DSS Level 1 certified payment service provider.
- Credit card numbers are not stored by Merchant and are not available to unauthorized personnel.
Personal data gathering and protection statement
- We are committed to provide service of protection of our guest's personal data in a way that we collect only essential basic information about our guests/partners that are necessary for fulfilling our obligations. We also inform our guests/partners about the way we collect information and regularly give them an option about how their information will be used, including the possibility to decide whether their name should be included or omitted from the lists used for marketing campaigns.
- All user information is strictly guarded and are available only to the employees who need that information for completing the job.
- All of our employees and business partners are responsible to follow the principles of confidentiality protection.